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On this page
  • What is a Brand Identity Status?
  • Can I appeal my Brand Identity Status if I receive Unverified?
  • What is a Vetting Score?
  • Can I appeal my Vetting Score if I'm not satisfied?
  • Throughput by use case
  • Standard use cases
  • Special use cases
  1. 10DLC FAQs
  2. Frequently asked questions

Throughput

PreviousFrequently asked questionsNext10DLC Fees

Last updated 1 year ago

UPDATE (2/2/22): Effective March 1, 2022, AT&T and T-Mobile's 10DLC policies will include new updates. AT&T will slow unregistered messaging traffic on its routes down to P2P throughput rates. T-Mobile will begin enforcement of campaign registration/migration fees and increase fees for toll-free messaging. Both AT&T and T-Mobile will increase fees for unregistered messaging traffic.

Messaging throughput for A2P messaging is determined during the 10DLC registration process. Registering Brands are subject to an identity check by The Campaign Registry (TCR), a third party vendor selected by several U.S. mobile carriers to manage their campaign registries. Vetting is an optional additional, deeper series of checks conducted by TCR's external vetting partners.

The identity check produces a Brand Identity Status, and vetting produces a Vetting Score. Carriers use these two results to automatically assign throughput to a messaging Campaign.

Read on to learn more about how Brand Identity Status and Vetting Scores affect throughput.

Special campaigns are not subject to these criteria to determine throughput.

What is a Brand Identity Status?

The Brand Identity Status is the result of TCR's review of a Brand's submitted business information. This result depends on the accuracy of the submitted information. Brands may receive a status of either "Verified" or "Unverified". A Verified Brand is able to run A2P campaigns on 10DLC numbers, while an Unverified Brand cannot.

By default, a Verified Brand will automatically be assigned to the lowest messaging classes/tiers, which has the lowest throughput available unless it is in the Russell 3000 list. Russell 3000-listed, Verified Brands will automatically receive the highest messaging classes/tiers and the highest throughput.

Vetting offers an opportunity to improve a Brand's default messaging class/tier.

Can I appeal my Brand Identity Status if I receive Unverified?

for more info on achieving Verified status from Unverified.

What is a Vetting Score?

Vetting Scores are the result of a more detailed review of a Brand by TCR's external vetting partners. Vetting focuses on a Brand's "reputation" within the messaging ecosystem. The Vetting Score ranges from 0 to 100, and the result will place a Brand within a certain messaging class/tier with an assigned throughput.

Vetting does not guarantee a higher messaging class/tier than the one assigned by default, but we have observed that the assigned messaging class generally does improve after vetting.

Can I appeal my Vetting Score if I'm not satisfied?

Contact our support team at support@plumvoice.com regarding Vetting Score appeals.

Throughput by use case

Standard use cases

For AT&T and T-Mobile, Vetting Scores correspond to a messaging class (AT&T) or tier (T-Mobile), which has an assigned throughput limit. In short, the higher your Vetting Score, the higher your throughput will be.

Daily message caps to T-Mobile subscribers

T-Mobile also sets a daily messaging allowance on a brand, which is shared by all campaigns registered under that brand. A brand with multiple registered campaigns will have this messaging allowance divided between each campaign.

Throughput table

The following chart details what we currently know about carrier throughput for standard campaigns.

Class/Tier

Vetting Score Required

T-Mobile: Daily Cap

AT&T: TPM

AT&T: MPS

A / Top

76-100

200,000

3,600

60

B / Top

86-100

200,000

3,600

60

C / High Mid

51-75

40,000

600

10

D / High Mid

66-85

40,000

600

10

E / Low Mid

16-50

10,000

60

1

F / Low Mid

26-65

10,000

60

1

T / Low

15-25

2,000

12

0.2

No class / No tier (Unregistered)

---

---

Slowed to P2P rates.

Slowed to P2P rates.

Special use cases

Special use cases may qualify for increased messaging throughput, reduced carrier fees, or both compared to standard use cases. Certain special use cases require additional steps and/or approval processes, and may take additional time to clear. Vetting Scores are NOT used to determine throughput for campaigns with special use cases.

Throughput table

The following chart details what we currently know about carrier throughput for special campaigns.

Class/Tier

Use Case

T-Mobile: Daily Cap

AT&T: TPM

AT&T: MPS

G

Conversational

N/A

600

10

N

Agents and Franchises

N/A

3,600

60

P

Charity

N/A

60

1

S

Social

N/A

60,000

1000

Q

Political

N/A

3,000

50

W

Sole Proprietor

1000

15

N/A

X

Emergency Services

N/A

3,000

50

Z

Platform Free Trial

200

6

N/A

See this section of our 10DLC FAQ