# Use Cases

![](/files/-MUEkC902yQYcD0ivbR_)

Not sure where to start when it comes to getting the most out of your voice channel? The following use cases provide some ideas for how to use Plum to improve your communications. Whether the presented cases address your business problem(s) directly or simply inspire a new solution, Plum Voice is here to help.

### Transcription

{% content-ref url="/pages/-MObWUF7JrVecoVNwAlr" %}
[Adding Transcription to the Voice Channel](/documentation/using-the-plum-voice-suite/use-cases/adding-transcription-to-the-voice-channel.md)
{% endcontent-ref %}

### SMS

{% content-ref url="/pages/-MS8PGqdncesFgvVKYzB" %}
[Combining SMS and Voice for better customer experiences](/documentation/using-the-plum-voice-suite/use-cases/combining-sms-and-voice-for-better-customer-experiences.md)
{% endcontent-ref %}


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