Caller Profile

The Caller Profile section of VoiceTrends provides insight about your callers through the following items:

  • Total number of calls

  • Total number of unique callers (distinct inbound or outbound numbers)

  • Geographic (heatmap of United States, indicating callers per state)

VoiceTrends allows users to view these data on a per day, per week, or per month level. Within each graph this data can be further filtered by individual phone numbers. For more information on how to specify these values, see the Getting Started section.

The raw data section displays the average daily totals for all application usage. VoiceTrends uses all calls and transfers that occurred during the specified interval to calculate the average call stats over that interval.