The latest version of VoiceTrends includes a number of significant UI and performance improvements over the previous version.
VoiceTrends 2.0 features a redesigned user interface that provides improved usability. The new UI fully supports mobile devices.
Users can now access raw data from their applications directly in VoiceTrends.
In addition to being able to view raw data, the new VoiceTrends allows users to export raw data in CSV files.
Users who would like to use raw data for their own custom analysis or to build their own custom notifications can access raw VoiceTrends data through a REST-supported API.
The call-flow analysis now includes enhanced data metrics to provide a deeper understanding of how callers interact with voice applications and to help identify and troubleshoot problem areas.