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Welcome to VoiceTrends
Call Volume
- Call Volume Graphs
- Call Volume Raw Data
Event Tracker
- Event Tracks Graphs
- Event Tracker Raw Data
Performance
- Performance Graphs
- Performance Raw Data
Diagnostic Flow
Caller Profile
VoiceTrends API
Release Notes

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2.1
2.0

Release Notes

PreviousGeographic

Last updated 2 years ago

2.1

This minor update to VoiceTrends adds a second option for exporting raw data to CSV files.

Features & Updates

Added transfer minutes to the Call Volume API and Raw Data table
You can export raw data totals for each phone number into a CSV file by selecting the Export Totals CSV button. Available under the Raw Data tab in VoiceTrend's following sections:
- (Not available for Geographic data.)

2.0

The latest version of VoiceTrends includes a number of significant UI and performance improvements over the previous version.

Features & Updates

VoiceTrends 2.0 features a redesigned user interface that provides improved usability. The new UI fully supports mobile devices.
Users can now access raw data from their applications directly in VoiceTrends.
In addition to being able to view raw data, the new VoiceTrends allows users to export raw data in CSV files.
Users who would like to use raw data for their own custom analysis or to build their own custom notifications can access raw VoiceTrends data through a REST-supported API.
The call-flow analysis now includes enhanced data metrics to provide a deeper understanding of how callers interact with voice applications and to help identify and troubleshoot problem areas.