Release Notes

2.1

This minor update to VoiceTrends adds a second option for exporting raw data to CSV files.

Features & Updates

• Added transfer minutes to the Call Volume API and Raw Data table

• You can export raw data totals for each phone number into a CSV file by selecting the Export Totals CSV button. Available under the Raw Data tab in VoiceTrend's following sections:

  • Call Volume

  • Event Tracker

  • Performance

  • Caller Profile (Not available for Geographic data.)

2.0

The latest version of VoiceTrends includes a number of significant UI and performance improvements over the previous version.

Features & Updates

• VoiceTrends 2.0 features a redesigned user interface that provides improved usability. The new UI fully supports mobile devices.

• Users can now access raw data from their applications directly in VoiceTrends.

• In addition to being able to view raw data, the new VoiceTrends allows users to export raw data in CSV files.

• Users who would like to use raw data for their own custom analysis or to build their own custom notifications can access raw VoiceTrends data through a REST-supported API.

• The call-flow analysis now includes enhanced data metrics to provide a deeper understanding of how callers interact with voice applications and to help identify and troubleshoot problem areas.