Debugging Tools

The debugging pages provide additional insight into your application's performance. These tools illustrate the most common problems that occur during a call. The size of each node in this diagram reflects the number of trouble items (nomatch, noinput, disconnects, transfers) occurring at that node. Hovering over the pathway connecting two nodes displays the total number of trouble items from one node to the next.

Disconnects, No Matches, No Inputs, and Transfers

The debugging pages track four separate issues that commonly occur in voice applications. Select the Diagnostic Flow section from the side navigation bar to access these subsections. Click on the desired button to display the graph for that subsection.

VoiceTrends updates the common call path based on your selection. When using the debugging tools, the size and values of the nodes in the call path diagram change based on the selected tool.

Here's a brief overview of each section:

  • Disconnects: Node size/values indicate the total number of disconnects that occurred at each node.

  • No Matches: Node size/values indicate the total number of nomatch events that occurred at each node.

  • No Inputs: Node size/values indicate the total number of noinput events that occurred at each node.

  • Transfers: Node size/values indicate the total number of transfers that occurred at each node.