Diagnostic Flow
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Diagnostic Flow Data
GET https://voicetrends.plumvoice.com/api/path/{start}/{end}/{phone}
This service fetches any of the available data in the Diagnostic Flow section in VoiceTrends. To use this service, provide your temporary authentication credentials and several GET parameters, which function as filters for this data. This API is rate-limited in a group with all other raw data resources to 150 requests per 15-minute window.
Path Parameters
| Name | Type | Description |
|---|---|---|
start | integer | The start date (inclusive) for this request in YYYYMMDD format. |
end | integer | The end date (inclusive) for this request in YYYYMMDD format. |
phone | string | The single phone number for this report or “ALL” to merge data across all numbers. |
HTTP/1.1 200 OK
X-RateLimit-Limit: 150
X-RateLimit-Remaining: 148
X-RateLimit-Reset: 1519664400
Content-Length: 1908
Content-Type: application/json
{
"applications":{
"https:\/\/demos.plumgroup.com\/vxml\/start.php":[
{
"page":"main.php",
"form":"main_menu",
"item":"selection",
"visits":985,
"filled":941,
"nomatch":32,
"noinput":12,
"transfer":0,
"disconnect":0
},
{
"page":"sales.php",
"form":"product_menu",
"item":"selection",
"visits":462,
"filled":425,
"nomatch":20,
"noinput":4,
"transfer":0,
"disconnect":13
},
{
"page":"customer.php",
"form":"enter_customer_number",
"item":"customer_number",
"visits":523,
"filled":488,
"nomatch":12,
"noinput":8,
"transfer":0,
"disconnect":15
},
{
"page":"customer.php",
"form":"confirm_customer_number",
"item":"confirmation",
"visits":508,
"filled":481,
"nomatch":9,
"noinput":4,
"transfer":0,
"disconnect":14
},
{
"page":"support.php",
"form":"select_division",
"item":"selection",
"visits":316,
"filled":292,
"nomatch":6,
"noinput":3,
"transfer":0,
"disconnect":15
},
{
"page":"helpdesk.php",
"form":"helpdesk_transfer",
"item":"transfer",
"visits":134,
"filled":56,
"nomatch":0,
"noinput":0,
"transfer":56,
"disconnect":134
},
{
"page":"tier_one.php",
"form":"tier_one_transfer",
"item":"transfer",
"visits":89,
"filled":44,
"nomatch":0,
"noinput":0,
"transfer":44,
"disconnect":89
},
{
"page":"tier_three.php",
"form":"tier_three_transfer",
"item":"transfer",
"visits":78,
"filled":32,
"nomatch":0,
"noinput":0,
"transfer":32,
"disconnect":78
},
{
"page":"sales.php",
"form":"insight",
"item":"insight_transfer",
"visits":87,
"filled":23,
"nomatch":0,
"noinput":0,
"transfer":23,
"disconnect":87
},
{
"page":"sales.php",
"form":"fuse",
"item":"fuse_transfer",
"visits":50,
"filled":13,
"nomatch":0,
"noinput":0,
"transfer":13,
"disconnect":50
},
{
"page":"sales.php",
"form":"dev",
"item":"dev_transfer",
"visits":312,
"filled":8,
"nomatch":0,
"noinput":0,
"transfer":8,
"disconnect":312
},
{
"page":"billing.php",
"form":"billing_menu",
"item":"selection",
"visits":178,
"filled":151,
"nomatch":0,
"noinput":20,
"transfer":0,
"disconnect":7
},
{
"page":"billing.php",
"form":"make_payment",
"item":"enter_bank_number",
"visits":87,
"filled":64,
"nomatch":9,
"noinput":5,
"transfer":0,
"disconnect":9
},
{
"page":"billing.php",
"form":"billing_inquiry",
"item":"selection",
"visits":84,
"filled":57,
"nomatch":14,
"noinput":9,
"transfer":0,
"disconnect":4
},
{
"page":"billing.php",
"form":"payment",
"item":"payment_transfer",
"visits":12,
"filled":12,
"nomatch":0,
"noinput":0,
"transfer":12,
"disconnect":12
},
{
"page":"billing.php",
"form":"make_payment",
"item":"enter_billing_address",
"visits":78,
"filled":63,
"nomatch":8,
"noinput":4,
"transfer":0,
"disconnect":3
},
{
"page":"billing.php",
"form":"make_payment",
"item":"enter_payment_amount",
"visits":75,
"filled":58,
"nomatch":6,
"noinput":3,
"transfer":0,
"disconnect":8
},
{
"page":"billing.php",
"form":"payment_success",
"item":"thank_you",
"visits":55,
"filled":55,
"nomatch":0,
"noinput":0,
"transfer":0,
"disconnect":55
},
{
"page":"billing.php",
"form":"billing_inquiry",
"item":"billing_transfer",
"visits":80,
"filled":12,
"nomatch":0,
"noinput":0,
"transfer":12,
"disconnect":80
}
]
}
}HTTP/1.1 200 OK
X-RateLimit-Limit: 150
X-RateLimit-Remaining: 149
X-RateLimit-Reset: 1519664400
Content-Length: 2719
Content-Type: application/xml
<?xml version="1.0"?>
<result>
<applications>
<application>
<url>http://survey.plumvoice.com/vxml/start.php?s=3469&i=43218048</url>
<rows>
<row>
<page>main.php</page>
<form>main_menu</form>
<item>selection</item>
<visits>985</visits>
<filled>941</filled>
<nomatch>32</nomatch>
<noinput>12</noinput>
<transfer>0</transfer>
<disconnect>0</disconnect>
</row>
<row>
<page>sales.php</page>
<form>product_menu</form>
<item>selection</item>
<visits>462</visits>
<filled>425</filled>
<nomatch>20</nomatch>
<noinput>4</noinput>
<transfer>0</transfer>
<disconnect>13</disconnect>
</row>
<row>
<page>customer.php</page>
<form>enter_customer_number</form>
<item>customer_number</item>
<visits>523</visits>
<filled>488</filled>
<nomatch>12</nomatch>
<noinput>8</noinput>
<transfer>0</transfer>
<disconnect>15</disconnect>
</row>
<row>
<page>customer.php</page>
<form>confirm_customer_number</form>
<item>confirmation</item>
<visits>508</visits>
<filled>481</filled>
<nomatch>9</nomatch>
<noinput>4</noinput>
<transfer>0</transfer>
<disconnect>14</disconnect>
</row>
<row>
<page>support.php</page>
<form>select_division</form>
<item>selection</item>
<visits>316</visits>
<filled>292</filled>
<nomatch>6</nomatch>
<noinput>3</noinput>
<transfer>0</transfer>
<disconnect>15</disconnect>
</row>
<row>
<page>helpdesk.php</page>
<form>helpdesk_transfer</form>
<item>transfer</item>
<visits>134</visits>
<filled>56</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>56</transfer>
<disconnect>134</disconnect>
</row>
<row>
<page>tier_one.php</page>
<form>tier_one_transfer</form>
<item>transfer</item>
<visits>89</visits>
<filled>44</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>44</transfer>
<disconnect>89</disconnect>
</row>
<row>
<page>tier_three.php</page>
<form>tier_three_transfer</form>
<item>transfer</item>
<visits>78</visits>
<filled>32</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>32</transfer>
<disconnect>78</disconnect>
</row>
<row>
<page>sales.php</page>
<form>insight</form>
<item>insight_transfer</item>
<visits>87</visits>
<filled>23</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>23</transfer>
<disconnect>87</disconnect>
</row>
<row>
<page>sales.php</page>
<form>fuse</form>
<item>fuse_transfer</item>
<visits>50</visits>
<filled>13</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>13</transfer>
<disconnect>50</disconnect>
</row>
<row>
<page>sales.php</page>
<form>dev</form>
<item>dev_transfer</item>
<visits>312</visits>
<filled>8</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>8</transfer>
<disconnect>312</disconnect>
</row>
<row>
<page>billing.php</page>
<form>billing_menu</form>
<item>selection</item>
<visits>178</visits>
<filled>151</filled>
<nomatch>0</nomatch>
<noinput>20</noinput>
<transfer>0</transfer>
<disconnect>7</disconnect>
</row>
<row>
<page>billing.php</page>
<form>make_payment</form>
<item>enter_bank_number</item>
<visits>87</visits>
<filled>64</filled>
<nomatch>9</nomatch>
<noinput>5</noinput>
<transfer>0</transfer>
<disconnect>9</disconnect>
</row>
<row>
<page>billing.php</page>
<form>billing_inquiry</form>
<item>selection</item>
<visits>84</visits>
<filled>57</filled>
<nomatch>14</nomatch>
<noinput>9</noinput>
<transfer>0</transfer>
<disconnect>4</disconnect>
</row>
<row>
<page>billing.php</page>
<form>payment</form>
<item>payment_transfer</item>
<visits>12</visits>
<filled>12</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>12</transfer>
<disconnect>12</disconnect>
</row>
<row>
<page>billing.php</page>
<form>make_payment</form>
<item>enter_billing_address</item>
<visits>78</visits>
<filled>63</filled>
<nomatch>8</nomatch>
<noinput>4</noinput>
<transfer>0</transfer>
<disconnect>3</disconnect>
</row>
<row>
<page>billing.php</page>
<form>make_payment</form>
<item>enter_payment_amount</item>
<visits>75</visits>
<filled>58</filled>
<nomatch>6</nomatch>
<noinput>3</noinput>
<transfer>0</transfer>
<disconnect>8</disconnect>
</row>
<row>
<page>billing.php</page>
<form>payment_success</form>
<item>thank_you</item>
<visits>55</visits>
<filled>55</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>0</transfer>
<disconnect>55</disconnect>
</row>
<row>
<page>billing.php</page>
<form>billing_inquiry</form>
<item>billing_transfer</item>
<visits>80</visits>
<filled>12</filled>
<nomatch>0</nomatch>
<noinput>0</noinput>
<transfer>12</transfer>
<disconnect>80</disconnect>
</row>
</rows>
</application>
</applications>
</result>HTTP/1.1 400 Bad Request
X-RateLimit-Limit: 150
X-RateLimit-Remaining: 149
X-RateLimit-Reset: 1519659000
Content-Length: 90
Content-Type: application/json
{"error":"Invalid start parameter."}HTTP/1.1 400 Bad Request
X-RateLimit-Limit: 150
X-RateLimit-Remaining: 149
X-RateLimit-Reset: 1519659000
Content-Length: 120
Content-Type: application/json
<?xml version="1.0"?>
<result>
<error>Invalid start parameter.</error>
</result>Possible Response Codes
200: success, data successfully returned.
400: supplied data improperly formatted or invalid
401: authentication parameters invalid or the account is inactive
405: invalid HTTP method supplied (only POST allowed)
429: rate limit exceeded
500: unknown error
The return structure will contain the following item(s):
Name | Data Type | Always Present | Description |
error | string | no | Indicates what went wrong when an HTTP code other than 200 is returned. |
applications | array | no | A 200 HTTP code returns this value, the list of applications and their child pages, forms and items. |
Sample Code
This sample code makes a request to authenticate an account using PHP, but any language capable of integrating with a REST API works for this type of request:
<?php
// authentication and filter settings
$login = '<your_temporary_login>';
$password = '<your_temporary_password>';
$start = '<start_date>';
$end = '<end_date>';
$phone = '<selected_phone_number>';
// build the URL
$url = 'https://voicetrends.plumvoice.com/api/performance/'.$start.'/'.$end.'/'.$phone;
$ch = curl_init();
curl_setopt($ch, CURLOPT_USERPWD, $login.':'.$password);
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_HTTPHEADER, array("Accept: application/json"));
$result = curl_exec($ch);
$http_code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);
var_dump($result);
var_dump($http_code);Last updated