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  • Plum DEV Documentation
  • Overview
  • Developer Reference
    • Tutorial
    • How to...
      • Use Plum's Transcription API
    • Audio Formats and Prompts
    • Grammars and Speech Recognition
    • Available ASR Engines
    • TTS Engine Characteristics
      • Amazon Polly TTS Engine
        • Polly Voice Tag Attribute Details
      • AT&T Natural Voices
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      • Vocalizer 7
        • Vocalizer 7: <voice> tag and SSML Support
    • Data Exchange
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  • VoiceXML
    • Tags
      • <assign>
      • <audio>
      • <block>
      • <break>
      • <catch>
      • <choice>
      • <clear>
      • <data>
      • <desc>
      • <disconnect>
      • <else>
      • <elseif>
      • <emphasis>
      • <enumerate>
      • <error>
      • <example>
      • <exit>
      • <field>
      • <filled>
      • <foreach>
      • <form>
      • <goto>
      • <grammar>
      • <help>
      • <if>
      • <initial>
      • <item>
      • <lexicon>
      • <link>
      • <log>
      • <mark>
      • <menu>
      • <meta>
      • <metadata>
      • <noinput>
      • <nomatch>
      • <one-of>
      • <option>
      • <paragraph>
      • <param>
      • <phoneme>
      • <prompt>
      • <property>
      • <prosody>
      • <record>
      • <reprompt>
      • <return>
      • <rule>
      • <ruleref>
      • <say-as>
      • <script>
      • <sentence>
      • <speak>
      • <sub>
      • <subdialog>
      • <submit>
      • <tag>
      • <throw>
      • <token>
      • <transfer>
      • <value>
      • <var>
      • <voice>
      • <vxml>
    • Properties
      • audiofetchhint
      • audiomaxage
      • audiomaxstale
      • bargein
      • bargeintype
      • certverifypeer
      • completetimeout
      • confidencelevel
      • datafetchhint
      • datamaxage
      • datamaxstale
      • documentfetchhint
      • documentmaxage
      • documentmaxstale
      • fetchaudio
      • fetchaudiodelay
      • fetchaudiominimum
      • fetchtimeout
      • grammarfetchhint
      • grammarmaxage
      • grammarmaxstale
      • incompletetimeout
      • inputmodes
      • interdigittimeout
      • logging
      • maxnbest
      • maxspeechtimeout
      • normalizeaudio
      • recordcall
      • recordcallappend
      • recordutterance
      • recordutterancetype
      • scriptfetchhint
      • scriptmaxage
      • scriptmaxstale
      • sensitivity
      • speedvsaccuracy
      • termchar
      • termmaxdigits
      • termtimeout
      • timeout
      • universals
      • voicegender
      • voicename
    • Application and Session Variables
      • application.lastresult$[i].confidence
      • application.lastresult$[i].inputmode
      • application.lastresult$[i].interpretation
      • application.lastresult$[i].recording
      • application.lastresult$[i].recordingduration
      • application.lastresult$[i].recordingsize
      • application.lastresult$[i].utterance
      • session.callrecording
      • session.id
      • session.telephone.ani
      • session.telephone.dnis
    • VoiceXML Resources
  • Plum DEV Guide
    • Using the Plum DEV site
    • Using the File Repository
    • Outbound Calling Guide
      • Using the Outbound Tools in the DEV web UI
      • DEV Outbound Programming Notes
      • Outbound FAQs and Tips
    • Call Reporting
    • Analytics
    • VoiceTrends
    • Debugging
    • Scratchpads
    • Saved URLs
    • Voice Biometrics
    • Call Routing
    • Data Security
      • 'Private' Tags
      • Managing Secure Phone Numbers
      • Sensitive Data Types
    • SMS Guide
      • Standard Short Codes
      • SMS Debugging/Error Logs
      • Additional SMS Info
    • Single Sign On
  • Plum DEV APIs
    • DEV Outbound APIs
      • Contacts CSV Formatting
      • Outbound API Parameter Notes
      • Legacy and Miscellaneous Notes
    • SMS API
    • Call Logs API
    • Call Scheduling and Pacing API
    • Transcription API
    • Application API
    • Blocklist API
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  • About Plum DEV
  • Common Use Cases
  • Features

Plum DEV Documentation

NextOverview

Last updated 4 years ago

About Plum DEV

Plum DEV is a development solution that allows developers to automate processes using the voice channel. DEV enables users to deliver highly interactive customer self-service, to build communications into business processes, and more. DEV has the flexibility to handle even the most complicated tasks, all while maintaining rigorous security compliance and providing the reliability of the cloud.

DEV offers complete customization of voice applications, from branding, to call-flow, to backend database integrations, which helps businesses increase efficiency, lower costs, and improve customer satisfaction.

Common Use Cases

Inbound IVR

VoiceXML is the global standard for voice dialogs. As a VoiceXML-based platform, Plum DEV gives you the freedom to control customer interactions, triage customer needs, and reduce resolution times by automating complex tasks.

SMS Notifications

Payment Processing

Plum DEV's security compliance (PCI, HIPAA) enables customers to pay bills securely over the phone. Reduce the security risks and costs associated with agents handling payments all while increasing the number of completed payments.

Features

Call Analytics

Reliable, Secure, Scalable

Plum Voice hosts Plum DEV on a combination of custom-built data centers optimized for telephony and Amazon Web Services (AWS). Plum’s hosted cloud offers a robust security profile that includes PCI-DSS Level 1 and HIPAA compliance and on-demand scalability to cover all your IVR needs.

Plays Well With Others

Speech Technology

Mature Platform Plum

Click here to get started with .

Even with the proliferation of messaging apps, SMS continues to rule supreme. Build inbound or SMS messaging applications with Plum DEV to deliver communications that customers actually read and engage with.

Click here to get started with .

Click here to learn more about DEV .

is an analytics tool designed specifically for voice applications. Integrated into Plum DEV, VoiceTrends lets users track application usage and performance, A/B test scripts, and provides granular reporting capabilities.

DEV integrates smoothly with any IT or telephony system(s). Whether it's a CRM, ERP, VoC, or any other type of database, DEV leverages APIs to partner data and communications. Plum DEV also works seamlessly with , our low-code, visual call-flow editor.

DEV supports multiple text-to-speech () engines, including , multiple Automatic Speech Recognition (ASR) engines, as well as dozens of languages and dialects.

DEV is a mature platform backed by SLAs that guarantee 99.9% uptime. Users can find additional support in this documentation and our for developers.

outbound
SMS
data security
VoiceTrends
Plum Fuse
TTS
Amazon Polly
community forum
VoiceXML