Application Debugging Tools Plum DEV provides a number of log options to assist with application debugging. Two primary types of log files exist that help with this process: DNIS Recent Calls and Session Logs.
The DNIS recent call logs capture only the events from the most recent call to a particular DNIS. The session logs record call statistics and can be used to generate utilization reports.
Plum DEV keeps detailed call logs for the most recent five days (on a rolling basis). These logs include the event(s) that occurred within individual phone calls. To access these logs, go to the Call Logs menu and select Recent Calls.
Session log data remains in Plum DEV for one (1) year, on a rolling basis. Session log data records statistics about calls handled by the IVR. Session log data does not contain information about what happened within a call, rather it contains information about how the call occurred. Session log data can be used to generate call usage reports.
Select Session Logs from the Call Logs menu. Choose the desired log type (aggregate or daily) and parameters, and then click the ‘View Log’ button. If your account uses multiple phone numbers, use the Phone Number drop-down menu to generate log data for an individual phone number.
Interpreting Call Log Data
To understand call log data it is necessary to understand the data format and what each datum represents.
Recent Call Logs
Entries in the DNIS recent call logs use the following format: