Result URL

Insight allows users to configure their outbound calls to automatically send the status of each outbound call to a REST service upon completion. To do so, it is necessary to provide a result_url when queuing the outbound calls.

Insight provides three different ways to accomplish this: queuing through the Outbound UI, queuing a single outbound call through the Queue Call API , and queuing multiple outbound calls via the Bulk Queue API.

The result_url callback will be POSTed to when the outbound call completes, when all outbound attempts are exhausted, or when the outbound call is canceled. The body of this request will be identical to the call_details element in the Outbound Call Status API method.

Request Parameters

The following parameters will be POSTed to your result_url:

Parameter

Type

Description

status

string

Call outcome: 'completed', 'canceled', 'failed', 'rejected'

attempts

int

Number of outbound attempts that were made

max_attempts

int

Total number of call attempts to be made

queued_timestamp

int

Timestamp of when the call was queued

last_attempt_timestamp

int

Timestamp of the last time the call was attempted

start_timestamp

int

Timestamp of when the calls were scheduled to begin. If not supplied when queuing, this will be an empty value

end_timestamp

int

Timestamp of when the calls were scheduled to no longer make attempts. If not supplied when queuing, this will be an empty value

reattempt_wait

int

Time (in seconds) to wait between call re-try attempts

events

array

Array of call events, including the timestamp of the event