Result URL

Insight allows users to configure their outbound calls to automatically send the status of each outbound call to a REST service upon completion. To do so, it is necessary to provide a result_url when queuing the outbound calls.

Insight provides three different ways to accomplish this: queuing through the Outbound UI, queuing a single outbound call through the Queue Call API , and queuing multiple outbound calls via the Bulk Queue API.

The result_url callback will be POSTed to when the outbound call completes, when all outbound attempts are exhausted, or when the outbound call is canceled. The body of this request will be identical to the call_details element in the Outbound Call Status API method.

Request Parameters

The following parameters will be POSTed to your result_url:

Parameter	Type	Description
status	string	Call outcome: 'completed', 'canceled', 'failed', 'rejected'
attempts	int	Number of outbound attempts that were made
max_attempts	int	Total number of call attempts to be made
queued_timestamp	int	Timestamp of when the call was queued
last_attempt_timestamp	int	Timestamp of the last time the call was attempted
start_timestamp	int	Timestamp of when the calls were scheduled to begin. If not supplied when queuing, this will be an empty value
end_timestamp	int	Timestamp of when the calls were scheduled to no longer make attempts. If not supplied when queuing, this will be an empty value
reattempt_wait	int	Time (in seconds) to wait between call re-try attempts
events	array	Array of call events, including the timestamp of the event