> For the complete documentation index, see [llms.txt](https://docs.plumvoice.com/insight/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plumvoice.com/insight/survey-settings/phone.md). # Phone The phone section allows users to modify the settings that control the end-user experience when taking a survey via the phone. ![](/files/-M5YG3f3aQkVclWWNXEP) ### **Default Language** This field displays the current default language. It becomes a dropdown menu after adding additional languages to a survey through the [**Prompt Manager**](/insight/prompt-manager.md). Users can set the default language for their survey using the dropdown menu. The default survey language is English (U.S.A.). {% hint style="warning" %} **Note:** Changing the default language deletes all of the text and audio prompts already uploaded into the prompt manager. {% endhint %} ### **Speech Recognition** By default, surveys do **not** have Automatic Speech Recognition (ASR) enabled. This means that all survey responses need to be entered via DTMF. Some question types automatically enable ASR for those specific questions. For example, the comment question type accepts voice input even if ASR is not universally enabled for that survey. When ASR is enabled globally for a survey, callers have the option to answer a question via either DTMF or speech. The built-in prompts will also be adjusted based on whether ASR is enabled. ### **Allow Immediate Skip Logic** This option controls how the advanced skip logic within a survey functions. This setting is enabled by default. Therefore, whenever a caller selects an answer that has skip logic configured, the skip logic occurs immediately. When this setting is disabled, the skip logic occurs once the caller reaches the end of the page. When importing a survey from Plum's old survey tool, the Allow Immediate Skip Logic value defaults to disabled to match the behavior of that platform. ### **Section Titles** This setting determines whether users will hear the section titles when taking the survey. By default, this setting is enabled. ### **Page Titles** This setting determines whether users will hear the page titles when taking the survey. By default, this setting is enabled. ### **Assistance Prompt DTMF Value** This setting allows you to set the DTMF value that end-users select to transfer to an assistance telephone number. By default, this value is empty. Setting a value for this option automatically generates a new prompt in the prompt manager. When enabled (for example, “\*0” or “021345”) this value also generates an Assistance Phone Number field. ### **Assistance Phone Number** This is the telephone number where the survey transfers users who enter the Assistance Prompt DTMF value, set above. This setting is language-specific so end-users are transferred to a Customer Service Representative (CSR) who speaks their language. By default, this field is not shown until the Assistance Prompt DTMF Value is set. ### **TTS Voice** This dropdown menu contains a list of text-to-speech (TTS) voices available for your surveys. Setting the default language TTS engine determine which TTS voices are available. When incorporating TTS into a survey, you must use the same TTS engine for all TTS within that survey. Please note that certain language options have limited TTS support. {% tabs %} {% tab title="AT\&T Natural Voices 1.4" %} | Language | Name | Gender | Audio Sample | | ------------------------- | -------- | ------ | ------------ | | American English (en\_us) | Mel | male | | | American English (en\_us) | Mike | male | | | American English (en\_us) | Ray | male | | | American English (en\_us) | Rich | male | | | American English (en\_us) | Claire | female | | | American English (en\_us) | Crystal | female | | | American English (en\_us) | Julia | female | | | American English (en\_us) | Lauren | female | | | Spanish (es\_us) | Alberto | male | | | Spanish (es\_us) | Rosa | female | | | British English (en\_uk) | Charles | male | | | British English (en\_uk) | Anjali | female | | | British English (en\_uk) | Audrey | female | | | French (fr\_fr) | Alain | male | | | French (fr\_fr) | Juliette | female | | | German (de\_de) | Reiner | male | | | German (de\_de) | Klara | female | | | {% endtab %} | | | | {% tab title="Cepstral Engine 4.1" %} | Language | Name | Gender | Audio Sample | | ------------------------- | -------- | ------ | ------------ | | American English (en\_us) | David | male | | | American English (en\_us) | William | male | | | American English (en\_us) | Diane | female | | | Spanish (es\_us) | Miguel | male | | | Spanish (es\_us) | Marta | female | | | British English (en\_uk) | Lawrence | male | | | British English (en\_uk) | Millie | female | | | {% endtab %} | | | | {% tab title="RealSpeak Engine 4.0" %} | Language | Name | Gender | Audio Sample | | ---------------------------- | -------- | ------ | ------------ | | American English (en-US) | Tom | male | | | American English (en-US) | Jennifer | female | | | American English (en-US) | Jill | female | | | American English (en-US) | Samantha | female | | | Mexican English (es-MX) | Javier | male | | | Mexican English (es-MX) | Paulina | female | | | British English (en-GB) | Daniel | male | | | British English (en-GB) | Emily | female | | | Australian English (en-AU) | Lee | male | | | Australian English (en-AU) | Karen | female | | | Canadian French (fr-CA) | Felix | male | | | Canadian French (fr-CA) | Julie | female | | | Portuguese (pt-PT) | Madalena | female | | | Brazilian Portuguese (pt-BR) | Raquel | female | | | German (de-DE) | Steffi | female | | | {% endtab %} | | | | | {% endtabs %} | | | |