Use Plum's Transcription

In Plum Insight transcription functionality is built directly into the Comment question type.

Simply add a Comment question (the microphone icon on the left). Then, click on the gear icon for the question itself and select the ‘Yes’ value for Transcribe Recordings.

To view the digital text for the call transcriptions go to the Reports section of Insight. Locate the desired survey from the list and click the ‘View Results’ button. On the ‘view results’ page, click the ‘view survey visits’ button.

You should see something similar to the image below for any questions with transcription enabled.

Each survey generates a Reporting API URL. This is available on the Survey Visits page. Use this API (detailed here) to send survey data to an external repository. (Note: Users will need to parse the survey data on their end.)