> For the complete documentation index, see [llms.txt](https://docs.plumvoice.com/insight/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.plumvoice.com/insight/deployment/outbound-queue.md).

# Outbound Queue

The outbound queue is an interface that allows users to view pending and completed outbound calls, as well as to queue outbound calls for a deployed survey. Some aspects of the Outbound Queue are also accessible through the [**Plum Insight API**](/insight/api.md).

## **Layout**

To reach the outbound queue menu, click the phone icon <img src="/files/-M5YG3duit22Z8SO8A5q" alt="" data-size="line"> for the desired survey in the “Actions” column in the list of deployed surveys.

This menu present two different types of information: completed and pending. The “Completed” tab displays outbound calls that have finished their outbound attempts. A completed outbound call can result from the following scenarios:

* Caller answered, but rejected the call (Rejected)
* Caller answered and took the survey (Completed)
* Caller was not reachable (Failed)
* User canceled the outbound call attempts (Canceled)

### **Completed Tab**

The “Completed” tab of the Outbound Queue:

<div align="left"><img src="/files/-M5YG3dsPpT1unL2sq5l" alt=""></div>

The key items in this interface include:

1. **Queue Calls**: Click this button to open the “queue calls” dialog window. This window allows users to schedule outbound calls to be queued.
2. **Start**: This filter lets users control what data is displayed below based on the time when the call occurred. Enter a specific start time to restrict the list of displayed calls to calls that were queued to start *at*, or *after* the selected time.
3. **End**: This filter lets users control what data is displayed below based on when the call occurred. Enter a specific end time to restrict the displayed list of calls to calls that were queued to start *before* the chosen time.
4. **Apply Date Filter**: Click this button to apply date filters.
5. **Export Data**: Click this button to export the entire list of completed outbound calls to a CSV file.
6. **Clear Data**: Click this button to clear all completed calls from the table.
7. **Show Entries**: This drop down menu lets users toggle the number of visible table rows per page.
8. **Search**: Type a partial or complete phone number to filter display results based on the entered data.
9. **Page Navigation**: Use these buttons to quickly and easily navigate through the list of completed calls.

Table data:

* **Phone Number**: The destination number for an outbound call.
* **Status**: The final status of an outbound call.
* **Start Timestamp**: The date and time when the call was scheduled to begin outbound attempts.
* **Duration**: Duration of the call. This field may be empty if the caller does not accept the call or if they do not begin the survey.
* **Actions**:
  * <img src="/files/-M5YG3dtIgCLjFXJCZ4C" alt="" data-size="line"> **View Visit Details**: Click this button to open a window that displays the survey questions as well as the answers to those questions provided by that respondent.
  * <img src="/files/-M5YG3dvCqkgwOzdDuOe" alt="" data-size="line"> **View Call Details**: Click this button to open a window that displays the details about the outbound call attempt(s), including the number of attempts, and all outbound events that have occurred for the call.

### **View Call Details Window**

<div align="left"><img src="/files/-M5YG3dwkWSc7PyTANBv" alt=""></div>

### **Pending Tab**

The “Pending” tab is similar to the “Completed” tab with some minor differences.<br>

![](/files/-M5YG3dxKxyD2AwXkuv-)

The items in this menu include:

1. **Refresh Calls**: Click this button to refresh the list of pending outbound calls. This updates the list with any status changes or newly queued calls.
2. **Cancel Calls**: Click this button to cancel **all** outbound calls for the deployed survey. **Note:** This is a batch process so any calls that connected before or during the cancel event occurred will be completed.
3. **Show Entries**: This drop down menu lets users toggle the number of visible table rows per page.
4. **Search**: Type a partial or complete phone number to filter display results based on the entered data.
5. **Page Navigation**: Use these buttons to quickly and easily navigate through the list of pending calls.

Table data:

* **Phone Number**: The destination number of the outbound call.
* **Queued Timestamp**: The date and time the call was queued.
* **Number of Attempts**: Current attempt progress.
* **Last Event**:
  * **Timestamp**: The date and time of the last outbound call event.
  * **Status**: The status of the last outbound call event.