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Post-Call Webservice
A post-call webservice is one that a Fuse application connects to immediately after a call ends. This call is triggered on any termination event, whether it is by the caller hanging up, or by the IVR through the Exit (
) module. Because the IVR call flow terminates right when the caller hangs up, the REST (
) or SOAP (
) modules within the call flow will not run in those scenarios. The post-call webservice should be used instead to communicate with the webserver. This is especially useful for survey call flows (where the caller hangs up after answering a question), or IVR that relies on the Record module to capture the caller voice mail, where caller might just hang up after recording a voice mail)
Type: This drop-down menu lets users select either a SOAP or a REST webservice.
1. REST: Selecting a REST webservice dynamically changes the available options. Fuse generates fields for URL and parameters.
  • Request Type: Choose the desired REST request type from the drop-down menu. The options are the same as the REST module: GET, POST, POST RAW, PUT, and DELETE.
  • Timeout: Set the desired timeout duration, in seconds.
  • Private: Check this box to enable privacy mode for post-call web services.
  • URL: This is the web address for the webservice. Users can insert variables into the URL using a REST webservice.
  • Header: Type any desired headers into this field. Users can include Fuse variables in headers using the 'plus' button in the text field.
  • Paramenters: Click on the
    button to add a new parameter to the post-call webservice. Users can insert variables in the 'Value' field.
2. SOAP: Selecting a SOAP webservice dynamically changes the available options. Fuse generates WSDL and Method fields.
  • Timeout: Set the desired timeout duration, in seconds.
  • Private: Check this box to enable privacy mode for post-call web services.
  • WSDL: Enter WSDL connection information into this field. Click the icon (
    ) to the right of the text box to refresh the connection.
  • Method: Select the webservice method from the first drop-down menu; this menu auto-populates after fetching values from a valid SOAP URL. Users can also choose between SOAP v1.1 or SOAP v1.2.
Last modified 4mo ago
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