Single Sign On

Plum Voice offers customers a Single Sign On (SSO) option for their company.

Typically, Fuse users each have an individual account from which they are able to share applications with other users within their organization.

The SSO option provides a different user experience. With SSO for Plum Fuse, multiple users share a single Plum Fuse workspace. In this context, less need to share applications across multiple accounts exists.

A single Admin user controls SSO access and can create (or delete) personal accounts for all your employees in one place.

Note: It remains possible for an individual within a company to maintain their own workspace, (i.e., have their own Fuse sandbox) and to share applications with the SSO workspace.

For more information on configuration options, please contact Plum Voice Account Management.

Setting Up SSO

SSO is available to any Plum Voice customer, however, they must request the feature by contacting Plum's Account Management team.

In order to set up SSO, customers must notify Plum Voice which Fuse account will be the primary SSO hub account.

After determining the hub account, each customer will receive a custom login URL for their company.

The admin dashboard contains a simple interface that enables admins to manage the users linked to the hub Fuse account.

The Admin Dashboard

Enter the username or email address and password associated with your Plum Voice SSO account and then click the 'Login' button.

Administrators will see a list of users linked to their account. To add a new user, click the purple 'Add User' button.

The SSO User List

A new window opens that prompts the admin to enter account information for a new user. Fill in the appropriate fields and click 'Save'.

Add User Form

Once you have a list of active users, admins can edit () or remove () users. Simply click on the corresponding button in the user list to manage user account.

SSO Login

Users will use the standard SSO URL to access the login screen. After entering your SSO username and password and clicking 'Login', you will be logged into Fuse.