Prompt

Function

This module inserts a simple prompt into a Fuse application. Prompts are messages that provide information or directions to end-users. ‘Prompt’ modules do not collect information. A typical use case for this module would include greeting and goodbye messages.

The text in a prompt module can be a combination of static text and dynamic variables. Fuse automatically concatenates pre-recorded audio with text-to-speech (TTS) variables.

Note: Any variable used in a prompt message is always considered dynamic and will always be rendered as TTS. It is not possible to use pre-recorded audio as a variable.

Module Settings

Barge In

This setting allows callers to interrupt a prompt before it finishes playing. When enabled, DTMF input interrupts the prompt and progresses the call forward in the call-flow. If speech recognition is enabled on the ensuing module in the call-flow, then end-users can also interrupt the prompt with a spoken utterance, too. Disabling barge-in forces callers to listen to the entire prompt. A barge-in enabled module will have a dashed line on top of the text box. See example here.

Private

This setting controls the logging function of a module. Enabling the 'Private' setting instructs the module to not record, report, or retain the information input to that module for reporting or any other purposes. When enabled any information entered into a module during a call will be lost immediately when the call terminates. The 'Private' setting is critical for businesses that need to maintain PCI-DSS or HIPAA compliance. The module icon, in the upper left-hand corner, becomes grayed-out when this setting is enabled. See more details here.