Reports

Reports provide users with real-time data about their application(s). Report data is based on the usage of a single, or multiple phone numbers over a given period of time.

By default, admins can view reports on all user phone numbers within an account.

Navigating to Reports

Select Reports at the top of the page. The Usage Reports page will be displayed, as shown in the following image.

Here, you can access line graphs, bar charts, VoiceTrends, and more to review reported call data.

Filtering Options

You have several ways to filter your reporting data. The following image highlights the filter options at the top of the Usage Reports page.

Select this image to zoom in

The following options are available:

1. Period: Report data can be viewed by daily, weekly, or monthly periods. Use these buttons to quickly switch between these views for the report's selected date range.

2. Users (Admins and reports shared to specific users): Lists all users for your Fuse account. This option filters the numbers and data displayed in the report data and the Phone Numbers dropdown box. Select All Users to include all users in your Fuse account, or select a user to filter to that user's numbers.

3. Phone Numbers: Lists the phone numbers associated with an application. Select the desired phone number to see its corresponding data. This includes an option for 'Outbound'.

If All Users is selected in the Users dropdown box, the following filter options will be available:

  • All Phone Numbers: The default option that includes data from all user phone numbers.

  • All Inbound Numbers: Select this to filter report data to all inbound numbers. You can also select one of the inbound numbers grouped beneath this option instead. Each entry lists the associated username, phone number, and deployed application if any.

  • All Outbound Numbers: Select this to filter report data to all outbound numbers. You can also select one of the outbound numbers grouped beneath this option instead. Each entry lists the associated username, phone number, and deployed application if any.

If you are an admin or viewing a shared report, you may see entries with your username listed under All Inbound Numbers and All Outbound Numbers.

4. Date Range: Use this option to refine or change the date range that Fuse displays data for. Users can select one of the pre-configured settings – This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter – or select their own custom date range.

Chart Options

For quick visual reference, Fuse displays call data in line charts. Users can switch between the following types of charts:

  • # Calls

  • # Minutes

  • # Transfers

  • Transfer Minutes

  • Transfer Rate

In addition to the charts, Fuse presents call data in a table format that includes aggregate totals for each category at the bottom of the table.

Sharing Reports

Fuse allows users to share report data with other users or stakeholders.

Note: Users can only share Fuse reports with other users who share the same account, i.e. the same company. See the My Account section for more information about this.

To share a Fuse report, select the Share button . This opens a window where users enter the email address of the person they want to share the report with; click the () plus button to add the user.

After adding another user, application owners can use the dropdown menu to select the specific phone number(s) that shared users have access to in the reporting section.

Sharing a phone number with another user gives that user the ability to see the reports for that phone number as well as granting access to the phone number's VoiceTrends data. By default, admins can view reports for all users' phone numbers within a company Fuse account.

Note: Only the phone number owner can access the number's data via API.

The first three numbers assigned to a user display in the main reporting table. Hover over the numbers in the Phone Numbers column to see a pop-up with a complete list of numbers assigned to that user.

VoiceTrends

VoiceTrends is a data and analytics tool kit that provides additional, more granular data than what is provided in Fuse reports. VoiceTrends also provides you with a breakdown of your app's common call paths and usage statistics on a per module basis.

You can use VoiceTrends data to track application performance, test changes, and optimize your applications to improve customer experiences and call automation rates.

To access Voice Trends for your applications, select the VoiceTrends button .

Naming

For Fuse applications. VoiceTrends will automatically use the module name as part of the report on showing the statics on the common call path. It is important to name each module with unique names so that they can be better identified in the VoiceTrends diagnostic flow reports.

Branching

In addition, VoiceTrends will only differentiate between the type of response that the caller (filled, no input, no match) but not the actual value of the response (such as 1 for yes vs 2 for no). If the value of the response is not private and is needed to be shown in VoiceTrends, then each differing response should branch out to a different module (such as a log module), so that the separate paths can be separated out in the report.

Please refer to the VoiceTrends documentation for more information.

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