Custom Field

This is an advanced module


In cases where Fuse's built-in input modules are insufficient for the type of input a user wishes to allow, it is necessary to build a Custom Field.

For example, a user might want to collect alpha-numeric input or reference a dynamically generated custom grammar on a web server. To accomplish this, users need to fill in the Grammar section using an SRGS+XML grammar.

To access the result of the input in subsequent modules, use the module name as the variable.

For more details on SRGS+XML grammars, please refer to the Plum Dev docs.

Important Note: Grammars can define either DTMF or Speech input rules. At present, Fuse does not support custom fields with grammars that include both input types at this time.

Module Settings

This setting allows callers to interrupt a prompt before it finishes playing. When enabled, DTMF input interrupts the prompt and progresses the call forward in the call-flow. If speech recognition is enabled on the ensuing module in the call-flow, then end-users can also interrupt the prompt with a spoken utterance, too. Disabling barge-in forces callers to listen to the entire prompt. A barge-in enabled module will have a dashed line on top of the text box. See example here.

This setting controls the logging function of a module. Enabling the 'Private' setting instructs the module to not record, report, or retain the information input to that module for reporting or any other purposes. When enabled any information entered into a module during a call will be lost immediately when the call terminates. The 'Private' setting is critical for businesses that need to maintain PCI-DSS or HIPAA compliance. The module icon, in the upper left-hand corner, becomes grayed-out when this setting is enabled. See more details here.

This allows users to set the maximum time, in seconds, that elapse before returning a timeout error. This applies modules that fetch outside scripts, like the SOAP, REST, or subdialog modules. The default value for Timeout Length is 30 seconds. Acceptable number values range from 1 to 120.

Advanced Settings

Advanced Fuse users may want to use shadow variables that are available with input modules. For more information on this functionality, please visit the Shadow Variables page.

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