Managing Secure Phone Numbers

Plum Voice hosts Fuse applications that require PCI-compliance in a secure environment on PCI-compliant servers. This environment is on a completely separate network from out non-PCI servers.
Any phone numbers originally provisioned within Plum's PCI environment can be used to deploy Fuse applications that have PCI security requirements. Typically, provisioning requests sent directly to [email protected] that explicitly request PCI-compliant phone numbers fall into this category.
Throughout the Fuse interface, PCI numbers are generally listed with a PCI symbol (

Customers cannot use Plum's PCI-environment for testing or QA purposes.
Any phone numbers used for testing and QA purposes, and the application associated with them, are non-PCI numbers and hosted on non-PCI servers.
It is possible to convert a non-PCI number to a PCI-compliant number. To move a non-PCI phone number to the PCI environment for production use, contact Plum Support to initiate the migration process.
Once the migration process completes, the application associated with the number must be re-deployed in order to migrate the application to Plum's PCI servers.
To re-deploy an application:
  • Go to Deployments.
  • Select the desired application in the list and click the Edit Deployment button.
  • In the Edit Deployment menu, select the New Revision drop-down menu and change that option to latest then click Update.
  • Go to Applications.
  • Locate the application corresponding to your deployment and open it in the Application Editor.
  • Click the yellow Save button
    in the top right corner to update the revision.
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Phone Numbers in a Secure Environment
PCI Numbers
Converting Non-PCI Numbers to PCI