Integration
Examples include saving call recordings using Amazon S3's scalable cloud storage, retrieving customer account information stored in an Amazon DynamoDB database, or connecting to a voicebot built on Google Dialogflow.
Supported third-party services
As of version 7.6, Fuse supports the following services for integrations:
Google Dialogflow (Documentation): Google AI-powered chat and voice agents.
Amazon DynamoDB (Documentation): AWS NoSQL database service.
Amazon S3 (Documentation): AWS object storage service (for call recordings only in Fuse).
See the website and documentation links for each service above regarding access, setup, and use. Some services may offer prebuilt solutions as well.
Prerequisites
Some setup is required to use these modules. Complete the following:
Create an account on one of Fuse's supported third-party services:
Google Dialogflow: Create a Google Cloud account.
Amazon DynamoDB & AWS S3: Create an AWS account.
Build a working solution with your chosen third-party service(s).**
Admin-only task: Add your solution as an integration in the My Account page.
All done?
** IMPORTANT: Fuse offers integrations with its supported services. Unless stated otherwise, users assume full responsibility for configuring and maintaining their solutions using a third-party service.
Depending on the service, this could involve hosting resources, testing, management of the third-party service itself, and so on.
Last updated