Fuse provides users with detailed call logs. The Logs page makes finding and viewing call logs easy.

Log Navigation

1. Search
To locate a log for a specific phone number, use the search box. The call log list dynamically populates the results as users type the desired phone number.
2. Date Range
Users can refine the time period for call log search results using the date picker. This feature allows users to select a pre-determined time interval, Last Week, This Week, Last Month, This Month, Last Quarter, This Quarter, or to set a custom date range.
3. Refresh
To refresh the log table with the most recent data, click the refresh (
) button.
4. Export
Users can export the results in the log table using the
button. Fuse exports call log data in CSV format.

Call Logs and Session Logs

Plum Fuse provides users with two different types of logs: session logs and call logs.
Session logs provide basic information, e.g. the source and destination phone numbers and the call duration.
Call logs provide detailed information about the interactions that took place during a specific session.
Note: Detailed call logs are available for five days. After that time, Fuse deletes the detailed call log. Fuse retains all session logs.

Call Log Table

Once an application begins to accept or make phone calls the call log table generates a list of call session logs. The table displays the following information about call sessions:
  1. 1.
    Type: There are two types of calls, inbound or outbound.
  2. 2.
    Destination: Indicates the number the application called, or the number end-users dialed to reach the application.
  3. 3.
    Source: Indicates the phone number where the phone call originated.
  4. 4.
    Start Time: Indicates the date and time when the phone call commenced.
  5. 5.
    Duration: Indicates the how long, in seconds, the phone call lasted.
  6. 6.
    Actions: Fuse provides users with two options, to view the detailed call log for that session, or to download a CSV file of the call log for that session.
    • Clicking on the session log in the log table takes users to a new page that displays the detailed call log information. Users have the option to download the detailed call log data on this screen as well.
Last modified 1mo ago