Admin Options

Figure 1: An admin's My Account page. Click to expand.

Administrators have several powerful and exclusive options in their My Account page. These admin-only options include the following:

• user management for the company account.

• requesting, assigning, and/or deleting phone numbers within the account.

• updating account information.

• management of integrations using select services from Google and Amazon.

REMINDER: The following options are admin-only. For all others, see Global Options.

Automated emails:

Any automated emails about Fuse user account activity (e.g., two-factor authentication notices, verification codes, etc.) will be sent from [e-mail].

Manage Users

On the My Account page, select Manage Users in the upper right side of the page. The Manage Users page will be displayed, including a table of all users associated with your account. Figure 2 below provides an example.

Figure 2: An example of an admin's Manage Users page. Click to expand.

The users table only appears when an account has more than one user. The table lists users by name and email address, and indicates each user's account options, including admin status, permissions to create and share applications, and two-factor authentication (2FA) status. A checkmark indicates that an option is enabled.

Add a New User

Select Add User in the upper right side of the page. The Add New User window will be displayed, as shown in Figure 3 below.

FIgure 3: The Add New User window.

The following form fields will be displayed:

• First Name: Enter the user's first name.

• Last Name: Enter the user's last name.

• Email Address: Enter a unique email address. Each Fuse user must use an email address that is NOT already in use by another Fuse account; otherwise, you will receive an error.

• Account Admin: (Optional) Select Yes if the new user is to be an account admin. Default value is No.

• Permissions:

  • Can Create: (Optional) Allows the user to create applications.

  • Can Share: (Optional) Allows the user to share applications with other users within the same company account.

NOTE: Users who cannot create or share applications can still

1. run reports for any applications shared with them or

2. manage deployments for any phone numbers assigned to them.

Complete the form fields, then select Add to create the user account. New users will receive an account activation email that will allow them to set a password and activate their account. This email will be sent automatically from [e-mail].

Edit a User

Admins can edit user information/permissions, reset passwords, grant or remove account admin status, and delete user accounts. The only user option that cannot be changed by an admin is 2FA.

To edit a user, go to that user's entry in the Manage Users page and select the Edit icon . The Edit User window will be displayed as shown in Figure 4.

Figure 4: The Edit User window.

Edit the desired fields as needed, then select Update to save your changes.

Delete a User

Select the Delete icon to remove a user from the account. You will be prompted to confirm the user deletion.

Account Information

Figure 5: The Account Information section. Click to expand.

This section allows admins to update their company's Fuse account information using the following form fields:

• Company Name

• Address

• City

• State

• Zip

• Phone Number

Edit the desired fields as needed, then select Save to save your changes.

Phone Numbers Tab

This tab contains a table of all phone numbers associated with their account. Additional phone numbers may be requested here as well.

As shown in Figure 6 below, phone numbers are listed with the following fields:

• Phone Number: Lists the phone number. This field cannot be edited.

• Owner: You can change the owner by selecting another name from the dropdown menu.

• PCI: A checkmark means that the number is PCI-enabled.

• A Delete icon . Select it to remove the listed phone number from the Fuse account.

Figure 6: An account's table of phone numbers in the Phone Numbers tab. Click to expand.

If you change the owner of a phone number, select Save to save your changes.

Request a Phone Number

Select Request a Phone Number to request additional toll-free phone numbers for your account.

NOTE: If you want a local number, a specific number, a vanity number, or a RESPORG, please contact Plum Support.

Using a demo account? Demo accounts can only have one (1) phone number.

Integrations Tab (Admin)

NOTE: The options described in this section are admin-only.

Integrations are solutions using third-party services that can used — integrated — with Fuse.

This tab allows admins to add and manage integrations for all account users. Once an integration has been added here, any user can include that integration in a Fuse application.

Current integrations will be displayed in a table as shown in Figure 7 below. These integrations are available to all users in an account.

Figure 7: The Integrations tab (admin-only view). Click to expand.

Supported services

As of Fuse 7.6, solutions built on the following third-party services can be added as integrations:

• Google Dialogflow (Documentation): Google AI-powered chat and voice agents.

• Amazon DynamoDB (Documentation): AWS NoSQL database service.

• Amazon S3 (Documentation): AWS object storage service (for call recordings only in Fuse).

See the website and documentation links for each service above regarding access, setup, and use. Some services may offer prebuilt solutions as well.

Configure your solution

You must have a fully configured, working solution on one of the supported third-party services before you can add it as an integration.

• If your solution is ready, you can move to Add an Integration below.

• If you still need to configure a solution, see the website and documentation links above in Supported services for info on how to get started.

IMPORTANT: Fuse offers integrations with its supported services. Unless stated otherwise, users assume full responsibility for configuring and maintaining their solutions using a third-party service.

Depending on the service, this could involve hosting resources, testing, management of the third-party service itself, and so on.

Add an Integration (Admin)

Prerequisites

1. You have configured a working solution using one of the supported third-party services. See Configure your solution for where you can start.

2. You have set up authentication on your chosen third-party service(s), and you have the necessary authentication information ready. See Setting up authentication for guided steps with each supported service.

Select Add Integration , and the Add Integration window will be displayed. Figure 8 provides an example.

Figure 8: The Add Integration window for an AWS S3 solution. Selecting a different service (e.g. Dialogflow, DynamoDB) will display a different set of fields.

Use the Select Service dropdown menu to choose the service that you used for your solution. Different form fields will be displayed depending on the service selected:

Dialogflow:

• Name: Enter a name of your choice.

• Config: Paste the JSON from your Dialogflow agent's service account key.

• Description: Enter a description of your choice.

Amazon DynamoDB:

• Name: Enter a name of your choice.

• Key: Enter your AWS access key ID.

• Secret: Enter your AWS secret access key.

• Select Region: Select the region with your table(s).

• Description: Enter a description of your choice.

Amazon S3:

• Name: Enter a name of your choice.

• Key: Enter your AWS access key ID.

• Secret: Enter your AWS secret access key.

• Description: Enter a description of your choice.

Complete the form fields for your solution, and select Add . Your new integration will be added to the table, and it will become available to all account users.

To use an integration in a Fuse application, you must add an Integration module. See the Integration module section for more information.

Edit an Integration (Admin)

IMPORTANT: For deployment security and stability, editing of integrations is limited. Once an integration has been added, you generally cannot edit any of the configuration settings that allow Fuse to interact with a third-party service.

In the integrations table, go to the integration that you want to edit, and select the Edit icon . The Update Integration window will be displayed as shown in Figure 9.

Figure 9: The Update Integration window.

Edit the desired fields, then select Update to save your changes.

Delete an Integration (Admin)

In the integrations table, go to the integration that you want to delete, and select the Delete icon. A confirmation window will be displayed.

Select Yes . That integration will be removed from the table.