Admin Options

Administrators have several powerful and exclusive options in their My Account page. These admin-only options include the following:

  • user management for the company account.

  • requesting, assigning, and/or deleting phone numbers within the account.

  • updating account information.

  • management of integrations using select services from Google and Amazon.

REMINDER: The following options are admin-only. For all others, see Global Options.

Automated emails:

Any automated emails about Fuse user account activity (e.g., two-factor authentication notices, verification codes, etc.) will be sent from

Manage Users

Add a New User

The following form fields will be displayed:

  • First Name: Enter the user's first name.

  • Last Name: Enter the user's last name.

  • Email Address: Enter a unique email address. Each Fuse user must use an email address that is NOT already in use by another Fuse account; otherwise, you will receive an error.

  • Account Admin: (Optional) Select Yes if the new user is to be an account admin. Default value is No.

  • Permissions:

    • Can Create: (Optional) Allows the user to create applications.

    • Can Share: (Optional) Allows the user to share applications with other users within the same company account.

NOTE: Users who cannot create or share applications can still

  1. run reports for any applications shared with them or

  2. manage deployments for any phone numbers assigned to them.

Edit a User

Admins can edit user information/permissions, reset passwords, grant or remove account admin status, and delete user accounts. The only user option that cannot be changed by an admin is 2FA.

Delete a User

Account Information

This section allows admins to update their company's Fuse account information using the following form fields:

  • Company Name

  • Address

  • City

  • State

  • Zip

  • Phone Number

Phone Numbers Tab

This tab contains a table of all phone numbers associated with their account. Additional phone numbers may be requested here as well.

As shown in Figure 6 below, phone numbers are listed with the following fields:

  • Phone Number: Lists the phone number. This field cannot be edited.

  • Owner: You can change the owner by selecting another name from the dropdown menu.

  • PCI: A checkmark means that the number is PCI-enabled.

Request a Phone Number

NOTE: If you want a local number, a specific number, a vanity number, or a RESPORG, please contact Plum Support.

Using a demo account? Demo accounts can only have one (1) phone number.

Integrations Tab (Admin)

NOTE: The options described in this section are admin-only.

Integrations are solutions using third-party services that can used — integrated — with Fuse.

This tab allows admins to add and manage integrations for all account users. Once an integration has been added here, any user can include that integration in a Fuse application.

Current integrations will be displayed in a table as shown in Figure 7 below. These integrations are available to all users in an account.

Supported services

As of Fuse 7.6, solutions built on the following third-party services can be added as integrations:

See the website and documentation links for each service above regarding access, setup, and use. Some services may offer prebuilt solutions as well.

Configure your solution

You must have a fully configured, working solution on one of the supported third-party services before you can add it as an integration.

  • If your solution is ready, you can move to Add an Integration below.

  • If you still need to configure a solution, see the website and documentation links above in Supported services for info on how to get started.

IMPORTANT: Fuse offers integrations with its supported services. Unless stated otherwise, users assume full responsibility for configuring and maintaining their solutions using a third-party service.

Depending on the service, this could involve hosting resources, testing, management of the third-party service itself, and so on.

Add an Integration (Admin)


  1. You have configured a working solution using one of the supported third-party services. See Configure your solution for where you can start.

  2. You have set up authentication on your chosen third-party service(s), and you have the necessary authentication information ready. See Setting up authentication for guided steps with each supported service.

Use the Select Service dropdown menu to choose the service that you used for your solution. Different form fields will be displayed depending on the service selected:


  • Name: Enter a name of your choice.

  • Config: Paste the JSON from your Dialogflow agent's service account key.

  • Description: Enter a description of your choice.

Amazon DynamoDB:

  • Name: Enter a name of your choice.

  • Key: Enter your AWS access key ID.

  • Secret: Enter your AWS secret access key.

  • Select Region: Select the region with your table(s).

  • Description: Enter a description of your choice.

Amazon S3:

  • Name: Enter a name of your choice.

  • Key: Enter your AWS access key ID.

  • Secret: Enter your AWS secret access key.

  • Description: Enter a description of your choice.

To use an integration in a Fuse application, you must add an Integration module. See the Integration module section for more information.

Edit an Integration (Admin)

IMPORTANT: For deployment security and stability, editing of integrations is limited. Once an integration has been added, you generally cannot edit any of the configuration settings that allow Fuse to interact with a third-party service.

Delete an Integration (Admin)

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