Viewing Completed Calls

To view completed outbound calls, click the “Completed” tab on the Outbound Calls table.

This interface gives users the option to export completed outbound call data, clear all completed outbound call data, view a list of all completed outbound calls, and search the completed call logs.

Completed Calls Table

Applications that have one or more completed outbound calls display information about those calls in the outbound calls table. This table contains the following fields:

1. Phone Number: The destination number for the outbound call.

2. ANI: The number in your Plum Fuse account the call is sent out as.

3. Status: The outcome of the outbound call. Possible values for this field include: “failed” and “completed”.

4. Queued Timestamp: The date/time that the outbound call was queued.

5. Start Timestamp: The date/time that the outbound call connected.

6. Duration: The elapsed time of the outbound call.

7. Actions: Shows detailed information for the outbound call by pressing the corresponding button ().

Completed Calls Detailed View

This detailed view contains the following data:

1. Phone Number: The ANI and destination number for the outbound call.

2. Status: The outcome of the outbound call. Possible values for this field include: “failed” and “completed”.

3. Queued Timestamp: The date/time that the outbound call was queued.

4. Start Timestamp: The date/time that the outbound call connected.

5. Attempts: The number of attempts for the outbound call.

6. Duration: The elapsed time of the outbound call.

7. Event Table: Shows detailed events and timestamp for the outbound call.

Filtering Options

Users have several options for filtering the data displayed in the Outbound Calls table. To view calls made during a specific window of time, set the desired date(s)/time(s) with the Calling Window. Only calls made during the chosen time interval will display in the table. As mentioned above, use the “Search” box to locate a specific phone number. These two filter options can also be used in tandem.

Exporting Completed Call Data

To export all completed call data, click the button at the top right corner of the table. A CSV file containing the outbound call record will download automatically.

Clearing Completed Call Data

To clear the existing data from the Completed Call table, click the button in the top right section of the table. This opens a pop-up window asking users to confirm the data deletion. Click to clear the current data.