) modules create the directional roadmap for a voice application (also called 'branching'). These modules determine the call-flow and workflow logic of an application and are what end-users pass through in order to reach input or data modules. If you think of the path that end-users follow through a call as a road, then the Call-flow (
) modules are the road signs that direct them where to go.
The Prompt (
) module does not perform any branching functions on its own, but it is grouped with the other Call-flow (
) modules because it provides critical context for workflow logic and is typically used in conjunction with other Call-flow (