Call-Flow

Call-Flow Modules

Call-flow () modules create the directional roadmap for a voice application (also called 'branching'). These modules determine the call-flow and workflow logic of an application and are what end-users pass through in order to reach input or data modules. If you think of the path that end-users follow through a call as a road, then the Call-flow () modules are the road signs that direct them where to go.

The Prompt () module does not perform any branching functions on its own, but it is grouped with the other Call-flow () modules because it provides critical context for workflow logic and is typically used in conjunction with other Call-flow () modules.

Module Name

Description ​

Prompt

A simple prompt

Transfer

This module transfers the caller the a new desired phone number

Goto App

Re-directs the call-flow to another Fuse application

Goto Page

Re-directs the call-flow to another page within the current application

Compare Variable

Compare variables and re-direct the call based on the result

Counter

Give callers multiple chances to complete a task, then re-direct the call based on their response

Exit

Disconnect the caller from the application

Call Log

Add custom logging to your call logs

Label

Sticky notes for annotating an application

Subdialog

Re-directs the call-flow to an external VoiceXML application