Call-Flow

Call-Flow Modules

Call-flow () modules create the directional roadmap for a voice application (also called 'branching'). These modules determine the call-flow and workflow logic of an application and are what end-users pass through in order to reach input or data modules. If you think of the path that end-users follow through a call as a road, then the Call-flow () modules are the road signs that direct them where to go.

The Prompt () module does not perform any branching functions on its own, but it is grouped with the other Call-flow () modules because it provides critical context for workflow logic and is typically used in conjunction with other Call-flow () modules.

Module Name	Description ​
Prompt	A simple prompt
Transfer	This module transfers the caller the a new desired phone number
Goto App	Re-directs the call-flow to another Fuse application
Goto Page	Re-directs the call-flow to another page within the current application
Compare Variable	Compare variables and re-direct the call based on the result
Counter	Give callers multiple chances to complete a task, then re-direct the call based on their response
Exit	Disconnect the caller from the application
Call Log	Add custom logging to your call logs
Label	Sticky notes for annotating an application
Subdialog	Re-directs the call-flow to an external VoiceXML application