Call-Flow
Call-flow (
) modules create the directional roadmap for a voice application (also called 'branching'). These modules determine the call-flow and workflow logic of an application and are what end-users pass through in order to reach input or data modules. If you think of the path that end-users follow through a call as a road, then the Call-flow () modules are the road signs that direct them where to go.
The Prompt (
) module does not perform any branching functions on its own, but it is grouped with the other Call-flow () modules because it provides critical context for workflow logic and is typically used in conjunction with other Call-flow () modules.
Module Name | Description |
A simple prompt | |
This module transfers the caller the a new desired phone number | |
Re-directs the call-flow to another Fuse application | |
Re-directs the call-flow to another page within the current application | |
Compare variables and re-direct the call based on the result | |
Give callers multiple chances to complete a task, then re-direct the call based on their response | |
Disconnect the caller from the application | |
Add custom logging to your call logs | |
Sticky notes for annotating an application | |
Re-directs the call-flow to an external VoiceXML application |
Last modified 3yr ago