My Account

The 'My Account' page allows users to change their user settings and password. Account administrators have additional permissions on this page.

Fuse+ accounts have two different user types: Administrators and non-administrators. The difference between the two user types is that Admins have the ability to manage users and phone numbers for the account.

When someone signs up for Fuse account, that user becomes the Admin for that account by default. The Admin can then add more users with the Manage Users section on the My Account page.

Fuse+ only allows users to share applications with users in the same account.

For example, if two people at the same company each register for their own Fuse account they will not be able to share applications. If you need to merge accounts because multiple people at your company created their own accounts, please contact Plum Support.

Manage Users

Admin Only

Administrators can manage all of the users within their account here.

Clicking on the Manage Users section presents a full list of all the users associated with that account. The table lists users by name and email address and indicates the enabled permissions for each user. These include the ability to create and share Fuse+ applications. Admins can enable one, both, or none of these options for each user. The User Table only appears when an account has more than one user.

  • Note: Users can still run reports for any reports shared with them or manage deployments for any phone numbers assigned to them even if they do not have the ability to create or share applications in Fuse+.

To add a new user, click the button. This generates a pop-up window with fields to enter the individual's First Name, Last Name, and Email Address.

Every Fuse+ user must correspond to a unique email address. Email addresses do not have to reflect a specific domain. Admins can add any email address to their account as long as that address is unique.

If an email address was used anywhere else in Fuse+ to get an account, the system will throw an error. For example, if a user has an existing Fuse trial account, and then wants to get added to their company's Fuse account using the same email address it will not work.

After entering a valid email address, Fuse+ prompts Admins to select the user's permissions. Admins can choose to allow users to share or create applications.

  • Note: When sharing an application, users who have an application shared with them cannot clone that application. Users must own an application to clone it.

Admins can edit user information/permissions within their account or delete users completely.

To edit a user, click on the 'Edit User' ( ) icon to open a pop-up window for that user. Admins have the ability to change a user's name and email address, to reset the user's password, and to change their sharing/creation permissions.

To delete a user from your account, click on the 'Delete User' ( ) icon to remove a user from the account. Fuse prompts admins to confirm the account deletion.

Account Settings

Admin Only

This section allows admins to update their company's account information. Available fields in this section include:

  • Company Name
  • Street
  • City
  • State
  • ZIP
  • Phone Number

Phone Number

Admin Only

This section provides administrators with a list of all the phone numbers associated with their account. Admins can assign ownership of specific phone numbers to users by using the drop-down menu for each number.

Admins can request additional phone numbers using the “Request a Phone Number” button. This allows you to add toll-free numbers to your account.

  • Note: If you want a local number, a specific number, a vanity number, or a RESPORG you will need to contact the Provisioning department directly.

Demo accounts can only have one (1) phone number.

User Settings

These are the settings for an individual user. Editable fields here include First Name, Last Name, and Email address.

There is also an option to generate a developer key.

Reset Password

This section allows users to change or reset their Fuse password.

Client-Side Certificates

Plum Fuse allows users to configure client-side certificates that servers use to verify the identity of the client making the server request.

Client-side certificates are ideal for users that want to ensure that only authorized clients are making requests to their servers. Plum Fuse supports client-side certificates by allowing customer to provide Fuse with a domain name (e.g. and a client-side certificate (PEM format only). When a SOAP or REST module makes a request to a domain configured with a client-side certificate, Fuse uses that certificate when making the request.

OAuth Tokens

If your Fuse+ application requires OAuth token(s) for integrating with Stripe payment, they can be added to your account by clicking the 'Add Token' button.

Currently Fuse+ only supports Stripe as a token provider.
Clicking on the 'Add Token' will open up stripe integration for either a Test or Live environment, based on the Token Type selected. You will need to log in your stripe account or sign up for a new one in order authorize Fuse+ to accept Stripe payments.

To assigning a token to a deployment (see here), Stripe will first need to be activated with your account.
Please contact support to enable Stripe integration.

JS Libraries

Fuse+ allows users to create and use JavaScript libraries. These help your streamline JavaScript coding for commonly used JS commands. \
Users can create, manage, and edit JavaScript libraries in this section.

Click the 'Add JS Library' button to add a new JS library. This generates a new window where users provides a name and description for the JS library. There is also a text field to enter the desired JS code. Click the 'Save Library' button once you finish.

The new JS library appears in the list of JS libraries. The table provides the name and description of each JS library, indicates which Fuse+ apps use the library, as well as options to edit or delete the library.

After creating a JS library, users will be able to add the library to any application in that application's settings.

Each JS Library is currently only limited to 4096 characters

Please note - this feature is meant for common Javascript functions and should be tested and used as such.
3rd party Javascript libraries will not work and are not supported on our voice platform.

my-account.txt · Last modified: 2020/01/09 16:04 (external edit)