Record

Function

This module initiates a voice recording. If users want to enable callers to leave a message or a comment they should use this module.

The available range, in seconds, for audio recording is 1 to 14400 (which is 240 minutes, or 4 hours). The recording is ended when silence is detected for more than the final silence settings, or if the caller force stop the recording at any time by pressing any DTMF keys.

If the module is used for a voicemail recording, it is recommended that Post-Call Webservice be used to upload the recorded voice, as the caller can hang up at any time during the recording, The post-call webservice will be made once the call is completed.

Post-Call Webservice can be found under Application Settings > Post-Call Webservice

To gather information such as the duration of the recording or whether or not the terminate character was pressed, please refer to the Shadow Variable section.

Module Settings

Note: This setting is enabled by default.

The ‘Show Custom Errors’ option for this module only includes ‘No Input’ option and not 'No Match' because the module is not trying to match a grammar; it simply makes a recording.

Advanced Settings

Advanced Fuse users may want to use shadow variables that are available with input modules. For more information on this functionality, please visit the Shadow Variables page.

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