IMPORTANT: This is an advanced module. Some setup is required before use.


This module uses the supported third-party service AWS S3. The module allows you to integrate an S3 bucket into your application to upload audio recorded during a call.

You can select and use any S3 integration that has been added to your Fuse account.

NOTE: Integrations are shared with all users in a Fuse account. You can always check existing integrations by going to the My Account page and viewing the Integrations tab.

For recording call audio only

Audio file format

Call recordings are uploaded in different formats depending on the source module:

ModuleOutput format




To use this module, you must have an account with AWS (Amazon Web Services). You must also have a working Amazon S3 bucket added as an integration to your Fuse account.

Complete the following in order:


  1. Get an AWS account. (Website)

  2. Set up a working bucket with Amazon S3. (AWS documentation)

  3. Set up an IAM user with access keys and an IAM policy for S3. (Guide)

In Fuse:

Input Fields

As shown in Figure 2, the following fields are available. Completing an active field enables the next:

  • Select Bucket: Select one of your AWS S3 integrations.

  • Select Path: Select the path in your S3 bucket where your recording will be uploaded.

  • Select Recording: Select the name of the recording module that will generate the recording to be uploaded.

  • File Name: Enter a filename for the recording as a string or variable.

    • Note: A timestamp will also be automatically appended to each filename before uploading.

    • Uploaded recordings will have the following, final syntax: [filename]-[timestamp]

Module Settings

Enable this setting to play audio while an end-user is on hold. To upload a file for hold music, go to Application Settings > Connection Settings > Webservices > Webservice fetch audio.

This allows users to set the maximum time, in seconds, that elapse before returning a timeout error. This applies to modules that fetch outside scripts, like the SOAP, REST, or subdialog modules. The default value for Timeout Length is 30 seconds. Acceptable number values range from 1 to 120.

This setting controls the logging function of a module. Enabling the 'Private' setting instructs the module to not record, report, or retain the information input to that module for reporting or any other purposes. When enabled any information entered into a module during a call will be lost immediately when the call terminates. The 'Private' setting is critical for businesses that need to maintain PCI-DSS or HIPAA compliance. The module icon, in the upper left-hand corner, becomes grayed-out when this setting is enabled. See more details here.

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